What if my package says delivered but I did not receive it?

First check around your delivery area, with neighbors, and with anyone else in your household. If it has been more than 24 hours and the package still has not turned up, contact us at info@getbodyenvy.com with your order number and we will work with you to resolve it.

Is Body Envy responsible for lost or stolen packages?

Body Envy is not responsible for carrier delays once a package is in transit. That said, we will work with you to help resolve issues with lost, stolen, delayed, or misdelivered packages when applicable.

What if I entered the wrong address?

Customers are responsible for providing accurate shipping information at checkout. Body Envy is not responsible for delays or delivery issues caused by an incorrect or incomplete address. If you notice an address error, email us immediately and we will do our best to help before the order ships.

What is Body Envy Rewards?

Our rewards program lets you earn Envy Points on every purchase and redeem them for discounts on future orders.

Create an account at getbodyenvy.com and you are in automatically. You earn 100 Envy Points just for signing up.

How do I earn Envy Points?

You earn 5 Envy Points for every 1 dollar you spend. You also earn 100 points for creating an account, 250 points for celebrating your birthday with us, and 100 points for following us on Instagram.

How do I redeem my points?

Every 100 Envy Points equals 1 dollar off your order. Redeem them at checkout through your rewards account.

How does the referral program work?

Give 15 dollars, get 15 dollars. Share your referral link with a friend and they get 15 dollars off their first order of 20 dollars or more. Once they purchase, you get a 15 dollar off coupon too.

How should I care for my Body Envy pieces?

Machine wash cold and hang dry. Do not bleach. Washing cold preserves the fit and color of your pieces.

Why does my item look slightly different from the photos?

Due to the natural fabric and dye process, slight variations in color and measurement may occur.

Will my items be restocked?

Our collections drop in limited runs. Sign up for emails and texts, and add items to your wishlist, to be the first to know when something comes back.

How do I reach customer service?

Email us at info@getbodyenvy.com and our team will get back to you within 24 to 48 business hours.

Do you have a physical store?

Body Envy is online only at getbodyenvy.com.

Where can I follow Body Envy?

Find us on Instagram at @getbodyenvy for drops, restocks, and new collections.

FAQ

FREQUENTLY ASKED QUESTIONS

Everything you need to know about shopping with Body Envy.
Can't find what you're looking for? Our support team is here to help.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking link. You can also track your order anytime by logging in to your account and visiting the Orders section.

Can I change or cancel my order?

No. Once an order is submitted it cannot be modified, canceled, or exchanged, so please review your order details carefully before checking out.

When will my order be processed?

All orders require 3 to 5 business days for processing, excluding weekends and holidays. Processing begins once your order is submitted and payment is confirmed.

I ordered multiple items. Will they ship together?

Yes, orders ship complete once processing is finished. If anything changes with your order we will contact you by email.

How long does shipping take?

Once your order has been processed and shipped, delivery typically takes 3 to 7 business days within the United States, depending on your location and the shipping method selected at checkout. Processing time and shipping time are separate, so please do not combine them when estimating delivery.

Express is a faster delivery method, not faster processing. It upgrades how
quickly the carrier moves your package after it leaves our warehouse. Every
order, Standard and Express alike, goes through the same 2 to 3 business day
processing window first. Express does not move an order ahead in the processing
queue.

Processing time and shipping transit time are separate and should not be
combined when estimating delivery. As an example, an Express order placed Monday
typically ships by Thursday and arrives the following Tuesday or Wednesday.

Do you offer free shipping?

Yes, on United States orders of 250 dollars or more at full price. Free shipping does not apply to international orders, including Canada, and it does not apply when a discount code is used.

Does free shipping still apply if I use a discount code?

No. Free shipping applies to United States orders of 250 dollars or more at full price. Once a promo or discount code is added to your order, the free shipping offer comes off and standard shipping rates show at checkout. Use whichever saves you more, the code or the free shipping.

International and Canadian orders are charged the shipping rate shown at checkout. Our free shipping offer applies to United States orders only.

Do you ship internationally?

Yes, we ship worldwide. International delivery times vary by destination and are separate from processing time.

Do you ship to Canada?

Yes. Canadian orders follow our international shipping times and rates shown at checkout.

Are duties and taxes included?

No. Any customs fees, duties, or import taxes on international orders are determined by your local customs office and are the responsibility of the customer.

Are shipping fees refundable?

No, shipping fees are non refundable.

Can I return my order?

All Body Envy purchases are final sale. We do not offer returns, refunds, or exchanges for sizing issues, color preferences, or change of mind purchases. Please review product descriptions and size charts carefully before ordering.

Do you offer exchanges?

No. Because all sales are final we are unable to offer exchanges. If you are unsure about sizing, check the size guide on the product page or email us at info@getbodyenvy.com before you order and we will help you find the best fit.

What if my item arrives damaged, defective, or incorrect?

Contact us at info@getbodyenvy.com within 3 days of delivery with your order number and clear photos of the issue. Our support team will review your request and determine the appropriate resolution.

Something is missing from my order. What do I do?

Email us at info@getbodyenvy.com within 3 days of delivery with your order number and we will make it right in accordance with our policy.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.

When is my card charged?

Your payment is processed when you place your order.

Is my payment information secure?

Yes. All payments are processed through Shopify's secure, encrypted checkout. Body Envy never sees or stores your full card details.

How do I choose the right size?

Every product page has a size guide popup, and our Size Guide page includes complete tables with UK and US fit measurements for clothing, plus dedicated tables for waist trainers and waist trimmers.

Do your clothes run true to size?

Most Body Envy pieces fit true to size. Any style that runs differently will say so in the Size and Fit tab on its product page, so always check there before ordering.

How do the raw hem pieces work?

Select joggers and skirts feature a raw hem with an extended inseam, so you can cut them to your desired length without messing up the look at all. Whether you are 5 foot or 6 foot, they will fit you.

How do I find my waist trainer size?

Use the waist trainer size table on the Size Guide page. Measure your natural waist and match it to the chart. If you are between sizes or unsure, email us at info@getbodyenvy.com before ordering.

Do I need an account to place an order?

No, you can check out as a guest. We recommend creating an account so you can track orders, save your wishlist, and earn Envy Points on every purchase.

How do I create an account?

Click the account icon at the top of the site and sign up with your email. You will earn 100 Envy Points just for joining.

How do I reset my password?

Click the account icon, select the password reset link, and follow the email instructions.

How do I use my wishlist?

Tap the heart on any product to save it to your wishlist. Log in to your account anytime to view it or share it.